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OVERNIGHT
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GOLDEN EAGLE EXPRESS:
STAIRWAY:
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LOW 3 °C
SAT
HIGH 6 °C
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HIGH 4 °C
LOW 0 °C

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Notification Alert

2021.22
WINTER OPERATIONS

Additional Policies & Procedures

Updated October 19th, 2021

Important Information

The current Government of British Columbia health orders can be found at: https://www2.gov.bc.ca/gov/content/covid-19/vaccine/proof

We appreciate that these orders impact certain areas of our business and intend to comply with any direction given by Government and Health Authorities. We are currently working with the ski industry, community stakeholders and government officials to determine how we can best implement these requirements in our resort operations.

Proof of COVID-19 Immunization Record will be required for anyone 12 years of age or older to access any indoor resort facilities, including; day lodges, restaurants, shops & services. Please see the Vaccination section of our information below for the entire current policy.

COVID-19: KNOW BEFORE YOU GO

Welcome to the 2021.22 winter season! We look forward to hosting you as our valued guest this winter and enjoying the mountains alongside of you. At this point, we all understand there will be some necessary adjustments to how our operations will be run this season. We continue to work with the provincial government as well as the Canada West Ski Areas Association to put in place recommended measures and guidelines to help promote the safety of our guests and staff.

UPDATES

A history of updated sections:

  • Vaccinations
Distancing Measures & Signage

To align with our government's health and safety guidelines, we will be practicing physical distancing procedures throughout Kicking Horse Mountain Resort. We will be promoting maintaining 6 feet of physical distance from anyone outside of your social bubble. Directional and distancing signage will be placed around the resort, as well as plexiglass and other barriers.

Face Coverings

Face coverings are mandatory in all areas where guests congregate, including; on lifts, in lift lines, and all buildings and outlets. Please note that we will not facilitate or consider any exemptions. We ask that you choose or make your mask based on Government of Canada guidelines, which can be found by following the link below.

Insider Tip: bring two masks with you to the ski hill, one tends to get cold and snowy, and you could keep a second mask in your pocket for when you want to be warm indoors.

Health Screening

Each person that wishes to be at Kicking Horse Mountain Resort will be required to answer questions recommended by the B.C. government to maintain the overall safety of the resort property. Including all our staff and guests. For the health and safety of guests and staff, please do not visit if any of the following apply:

  • If you are sick or experiencing symptoms of COVID-19 (fever, sore throat, cough, difficulty breathing),
  • Live in a household with someone with COVID-19, symptoms of COVID-19 or who is self-isolating due to possible exposure to COVID-19,
  • If you've travelled outside of Canada in the past two weeks or been in contact with anyone who has travelled outside of Canada in the past two weeks

If you do not wish to participate or adhere to the above mentioned safety measures, please do not visit our resorts.

Proof of COVID-19 Immunization Record (Vaccine Passport) will be required for anyone 12 years of age or older to access any indoor resort facilities, including; day lodges, restaurants, shops & services. Residents of BC and Alberta will be required to show their provincially issued QR code and government-issued ID.

Canadian residents from outside Alberta & British Columbia provinces will be required to show their COVID-19 Immunization Record (Vaccine Passport) and government-issued ID. Every effort will be made to accept QR codes.

Current travel regulations will ensure that all international visitors to Canada are vaccinated. We are in the process of determining how this will be verified at our resorts.

We have not determined if proof of vaccination will be required to access our lifts or other outdoor operations. RCR reserves the right to implement this change at any time.

All Season Passes* must be processed online; this includes filling out waivers and uploading photos. All passes will be mailed*; please allow ten business days from receiving your approval email to receive your pass. There will be no pass processing or pass pick up at the resorts this season*. Once you have received your season pass, you will go directly to the lift when visiting the resort; reservations will not be required.

*Except Super Pass holders, all Super Pass waivers must be done in person, and pass pickup will be done in person at the same time as waivers are completed.

WILL SEASON PASS HOLDERS BE REQUIRED TO RESERVE THEIR SKI DAY?

Season Pass Holders will not be required to make reservations and will have unlimited access to the resorts their pass is applicable to.

I HAVE AN EPIC PASS, DO I NEED TO RESERVE MY SKI DAY?

No, you will not be required to reserve your ski day. Your pass can be scanned directly at the chair lift.

Guest Services

The indoor capacity at RCR Guests Services will be reduced or closed. We will be servicing guests through ticket windows and Self-Serve Express Kiosks. We recommend pre-purchasing lift tickets online as we monitor lift capacity and may suspend ticket sales during periods of high demand.

LIFT TICKETS

At this time, we have not determined if vaccine verification will be required to visit the resort or if it will only impact certain inside operations. Once we have more information, we will communicate our decision and all the options for pre-purchased lift tickets before the start of the ski season. At this point, we anticipate that lift tickets will be available at resort ticket windows daily. However, given the changing environment, we recommend pre-purchasing lift tickets online to guarantee you get the days you want.

Tiger Lift Tickets (Ages 0-5)

TIGER lift tickets must be provided at the resort via the ticket window with child present.

Our Rental & Retail shops are historically high traffic areas, as such we will be implementing capacity restrictions and additional cleaning measures, these may be adjusted throughout the season as government recommendations are released.
  • Revised capacities, floor markings and other measures to help ensure physical distancing
  • Increased cleaning protocols, all rental equipment will be sanitized between use/guests
  • Daily monitoring of all employees to ensure they are free of symptoms. All employees will be required to wear personal protective equipment and will be trained on health protocols related to COVID-19
  • Continuous updates to our sanitary measures by staying up to date with government standards and recommendations

Our washrooms are another high-traffic area we will be paying extra attention to with enhanced cleaning procedures and distancing measures.

  • Maximum occupancy loads based on provincial COVID-19 Guidelines,
  • Barriers or closed off stalls, urinals and sinks to ensure appropriate physical distancing,
  • Enhanced cleaning and sanitation program,
  • Signage in washrooms to promote physical distancing, proper handwashing and waste disposal techniques.
Additional Recommendations

We recommend you take steps to protect yourself. We promote contactless payment as much as possible, regular hand sanitization and washing, staying within your social bubble and avoiding gatherings on the properties.

Remain respectful - we will not tolerate any abuse towards our staff members or other guests regarding any of these guidelines. Anyone not able to follow our recommendations will be asked to leave.

We are as enthusiastic about winter as ever and hope you are too! Let’s make it a great season working together and taking time to enjoy our spectacular mountain surroundings.If you have any questions or concerns, please get in touch with us by email.

We appreciate your review of these policies ahead of visiting us this winter and your further cooperation during your visit. Please realize we are living in an ever-changing situation. Many of these policies will stay in place for the entire ski season. There may be additions or adjustments made as we adapt to our current environment and do everything possible to have an enjoyable season. We advise looking at this page to check for updates before each of your resort visits.

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